PayPal’s User Agreement from June 25, 2016
Periodically PayPal updates its user agreement.
The one took effect June 25, 2016. There are just a few changes of note:
REVISED SECTION 11.5
We’re making a clarifying change to Section 11.5 and adding a new item that will be excluded from PayPal Seller Protection. The new item that will not be eligible for Seller Protection is:
- Items equivalent to cash, including gift cards.
SECTION 13.2 Eligibility Requirements
We’re updating the eligibility requirement for Purchase Protection. The revisions to Section 13.2 will be as follows:
- We’re deleting the requirement that user’s pay for the full amount of the item with one payment.
- We’re adding that you must respond to PayPal’s request for documentation and other information in a timely manner.
SECTION 13.3 Ineligible Items
We’re updating the list of items that are not eligible for Purchase Protection. The new items that will not be eligible are:
- Payments on crowdfunding platforms
- Anything purchased from or an amount paid to a government agency
- Gambling, gaming and/or any other activity with an entry fee and a prize
We’re also clarifying the exclusion for items equivalent to cash to now include stored value items such as gift cards and pre-paid cards.
SECTION 13.5 Dispute Resolution
We’re updating the second bullet of Section 13.5 and are now requiring all buyers to wait at least 7 days to escalate a dispute to a claim regardless of the transaction amount.